Shipping policy

Shipping policy

Last updated: 3 August 2026

Where we deliver

Dayrest currently accepts orders for delivery to addresses in the United Kingdom. Orders may be fulfilled by our specialist fulfilment partner and shipped directly from an overseas fulfilment centre.

Processing and delivery estimates

Orders normally require 2–3 business days for processing before dispatch. Tracked UK delivery is typically 7–13 days after dispatch. As a practical guide, please allow approximately 9–16 business days from order confirmation to delivery.

Delivery dates are estimates, not guarantees. Carrier disruption, customs processing, severe weather, peak periods and remote delivery locations can cause delays. If a delay is likely to be substantial, we will contact you using the details supplied with your order.

Shipping charges

The shipping charge, if any, will be shown clearly at checkout before you place your order. We will not add undisclosed delivery charges after purchase.

Tracking

Where tracking is available, the tracking reference is sent after the carrier has accepted the parcel. Tracking may take several business days to update while the parcel moves between fulfilment and local delivery networks.

Address accuracy

Please check your name, delivery address and contact details carefully before ordering. Contact dayrestsupport@gmail.com immediately if a correction is needed. Because orders are processed automatically, we cannot guarantee address changes after processing begins. We are not responsible for delays caused by inaccurate information supplied by the customer, but we will provide reasonable assistance.

Split shipments

If an order contains more than one item, components may occasionally arrive in separate parcels. You will not be charged additional shipping because we split a shipment.

Taxes, import charges and failed delivery

The price and any applicable charges shown at checkout are the amount you pay to Dayrest. If a carrier unexpectedly requests an additional import payment, do not pay it without contacting us first. If delivery is unsuccessful because nobody is available or the address is inaccessible, follow the carrier's instructions promptly. Additional costs resulting from repeated failed delivery or an uncollected parcel may be deducted where legally permitted and where the customer was responsible.

Lost, damaged or missing parcels

If tracking shows no meaningful update for an extended period, the parcel is marked delivered but cannot be located, or the package arrives damaged, contact us promptly at dayrestsupport@gmail.com with your order number. Please check safe places, household members and any delivery notice first. We will investigate with the fulfilment partner and provide the remedy required by law.

Contact

Email: dayrestsupport@gmail.com