Refund policy

Returns and cancellations

Last updated: 3 August 2026

We want you to be confident ordering from Dayrest. This policy applies to purchases made through our online store and does not affect your statutory rights.

Your right to cancel

If you are a UK consumer, you normally have 14 days from the day after you receive your goods to tell us that you wish to cancel. Email dayrestsupport@gmail.com with your order number and a clear statement that you wish to cancel.

After notifying us, you have a further 14 days to return the goods. Please contact us before sending anything so we can provide the correct return instructions and return address. Do not return goods to any address shown on the parcel without our confirmation.

You are responsible for the direct cost of returning an unwanted item. We recommend using a tracked service and retaining proof of postage. You may inspect the product as you would in a shop, but we may reduce the refund if handling beyond what is necessary to establish the product's nature, characteristics and function has reduced its value.

Refunds after cancellation

We will refund the price paid and the cost of our least expensive standard delivery option. Any extra delivery cost you chose is not refundable. We will issue the refund within 14 days of receiving the returned goods, or within 14 days of receiving evidence that you sent them back, whichever is earlier. Refunds are made to the original payment method unless agreed otherwise.

Damaged, faulty or incorrect goods

Please inspect your order when it arrives. If it is damaged, faulty, incomplete or not as described, contact us promptly at dayrestsupport@gmail.com with your order number and clear photos or video of the issue and packaging. Where the goods do not conform to the contract, we will provide the remedy required by UK consumer law. This may include a repair, replacement, price reduction or refund. We will cover reasonable return costs where the goods are faulty, damaged or incorrect.

Return condition

Where you are exercising the cancellation right for an unwanted item, please return the product with all supplied components and, where reasonably possible, its original packaging. Your cancellation right is not lost simply because the packaging has been opened.

Cancellations before dispatch

Contact us as soon as possible if you need to change or cancel an order. We will try to stop fulfilment, but orders are processed automatically and we cannot guarantee changes once processing has started. Your statutory cancellation rights remain available after delivery.

Contact

Email: dayrestsupport@gmail.com